Terms and Conditions

Welcome to rkpl.com.bd.” rkpl.com.bd” is the official website of Ranks Petroleum Limited (RkPL) which provides features and lubricant solutions at your doorsteps. By using the RkPL Services, you agree, on behalf of yourself and all members of your household and others who use any Service under your account, to the following conditions:

ELECTRONIC COMMUNICATIONS

When you use Ranks Petroleum Limited Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other RkPL Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

YOUR ACCOUNT

You may need your own RkPL account to use certain RkPL Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. RkPL reserves the right to refuse service, terminate accounts, terminate your rights to use RkPL Services, remove or edit content, or cancel orders in its sole discretion.

DELIVERY TIMELINE

Delivery will be ensured within 4-7 working days through third party. The delivery might take longer than usual timeframe to be followed by RkPL. The delivery timeframe is only subject to estimation and please consider and calculate the announced timeframe as working days. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure events which include, but not limited to, political unrest, political event, national/public holidays/official holiday(s), etc

RETURN POLICY

A user may return any product during the time of delivery if:
1. Found the product/s damaged during delivery.
2. Return should be handed over to the delivery person after checking the parcel instantly.
But products may not be eligible for return or replacement if:
1. Products with tampered or missing serial/Tracking numbers
2. Any product that is returned without seller packaging and accessories including the box.
Refund requests will be processed under mentioned situation:
1. User cancels a paid order within 24hrs after confirming the products.
2. The refund amount to the user’s payment source within 7 working days.

MODIFICATIONS

RkPL reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on rkpl.com.bd. User are responsible for the reviewing of such modifications. Your continued access or use of rkpl.com.bd shall be deemed your acceptance of the modified terms and conditions.